Strivonex uses AI across its products to help independent retailers and their customers. This page explains how our AI works, the safeguards around it, and our commitment to transparency — applying across every Strivonex AI product.
An overview of the AI capabilities across Strivonex products — from basket recommendations to assisted interactions — and the data that powers them.
AI is an assistant, not an authority. People remain responsible for decisions, with the ability to review, override and correct AI suggestions at every step.
AI features are designed to minimise data use. We process only what is needed to deliver the feature, and we protect it with the same security standards as the rest of the platform.
We do not use your customer data to train AI models without your explicit authorisation. Your data is your data — it is never silently repurposed to improve third-party models.
AI processing happens within the same secure, encrypted infrastructure as the rest of the platform, with access controls and audit logging applied throughout.
AI can make mistakes. We are clear about what our models can and cannot do, and we never present AI output as infallible. Outputs should always be reviewed by a person.
Where Strivonex uses third-party model providers, we apply appropriate data handling and contractual safeguards to protect your information.
Customers should use AI features responsibly — reviewing outputs, staying accountable for decisions, and complying with applicable law.
Our commitment to being open about where and how AI is used across the Strivonex ecosystem, updated as our capabilities evolve.
We will always be transparent about where AI is used, give people meaningful oversight, and design every AI feature to be fair, private and accountable. As our AI capabilities evolve, this page will be updated so you always know where we stand.
No. We do not use your customer data to train AI models without your explicit authorisation. Your data is never silently repurposed to improve third-party models.
People are. AI is an assistant, not an authority. Every AI suggestion can be reviewed, overridden or corrected by a human, and people remain accountable for the final decision.
Yes. AI can be wrong, and we are transparent about that. We never present AI output as infallible, and we design every feature so that a person can review the result before acting on it.
AI processing happens within the same secure, encrypted infrastructure as the rest of the platform, with least-privilege access controls and audit logging applied throughout.
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